Return procedure

You can return products without giving a reason within 14 days of purchasing the product. You can then follow the return procedure in your account. If you have opted for payment without creating an account, send your return request by email to sales@vinylplace.eu

Are there any costs associated with returning a product?

The shipping costs for returning products are for your account. We ask for your understanding. We will also settle the costs of packages sent to Vinylplace.eu
cash on delivery or unstamped with the amount that may be refunded. If you want Vinylplace.eu to have the order picked up by a carrier, we will deduct the same handlingcosts from the purchase amount that we refund.

I have received a damaged or incorrect product

Although we do our very best, it can unfortunately happen that a product is damaged before or during delivery. If you have received a damaged product, please contact our sales department via sales@vinylplace.eu. Then send a photo with the damage clearly visible and a photo of the shipping label, then we can help you quickly!

Sometimes it may happen that you receive the wrong product. We naturally do everything we can to prevent these situations. In the case of a wrong product, please contact our sales department, then the products will be exchanged quickly at your place!